Privacy Policy

At Stepy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

1.1 Personal Information:
We collect personal information that you provide to us, including but not limited to:

• Name
• Email address
• Proper Delhivery Address with PIN code
• Mailing address
• Phone number
• Payment information

1.2 Non-Personal Information:
We collect non-personal information about your interactions with our website, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages

2. How We Use Your Information

2.1 To Process Orders:
We use your personal information to process and fulfil your orders, including sending you emails to confirm your order status and shipping information.

2.2 To Improve Our Services:
We use the information to enhance our website, understand customer behaviour, and improve our products and services.

2.3 Marketing Communications:
With your consent, we may send you promotional emails about new products, special offers, or other information that we think you may find interesting. You can opt out of these emails at any time.

2.4 Customer Support:
We use your information to respond to your inquiries, provide support, and improve your experience.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers:
We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are obligated to keep your information confidential and use it only for the purposes specified by us.

3.2 Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

4. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

5.1 Cookies:
We use cookies to enhance your experience on our website. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

5.2 Third-Party Analytics:
We use third-party service providers, such as Google Analytics, to collect and analyze non-personal information about our website traffic and usage.

6. Your Rights and Choices

6.1 Access and Correction:
You have the right to access and correct your personal information held by us. You can update your information through your account settings or by contacting us directly.

6.2 Deletion:
You may request the deletion of your personal information by contacting us. We will take reasonable steps to delete your information unless we are required to retain it for legal or business purposes.

6.3 Opt-Out:
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• WhatsApp: +91 7424932963

Thank you for trusting Stepy with your personal information. We are committed to protecting your privacy and ensuring a safe and enjoyable shopping experience.