Returns & Refund
At Stepy, we strive to provide you with the best quality women's footwear that blends traditional Rajasthani craftsmanship with contemporary fashion. However, if you are not completely satisfied with your purchase, our return and refund policy ensures a smooth and hassle-free process.
Return Policy
- Eligibility: Returns are accepted within 10 days from the date of Order. The footwear must be in its original condition, unworn, and in the original packaging.
- Note: After Confirm Your Order we will provide a tracking link on your email and WhatsApp for your convinionse.
- Process:
- Contact our customer service team via WhatsApp at +91 7424932963 or email at [email protected] to initiate a return.
- Provide your order number and reason for return.
- We will provide you with a return shipping label and instructions.
- Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.
Refund Policy
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. This process typically takes 5-7 business days.
- Refund Method: Approved refunds will be processed back to your original method of payment within 7-10 business days.
Exchange Policy
- Eligibility: Exchanges are accepted within 3 days from the date of delivery for the same product in a different size or colour, subject to availability.
- Process:
- Contact our customer service team to initiate an exchange.
- Provide your order number and the details of the item you wish to exchange.
- Follow the return instructions provided by our team.
Contact Us
For any questions or concerns about our return and refund policy, please contact us:
- Email: [email protected]
- WhatsApp: +91 7424932963
Thank you for shopping with Stepy!
